FAQ

Devinez India – Frequently Asked Questions

 

International Bulk Order Questions

What is the minimum order quantity (MOQ) for private label or bulk orders?
Our standard MOQ for private label services starts at 100 units per product variant. We offer flexibility for smaller businesses—contact us to discuss customized solutions.

What is the typical lead time for private label orders?

• Standard Orders: Ship within 1–2 weeks after finalizing details.

• Custom Blends/Packaging: May take 3–4 weeks to ensure quality.

Do you offer assistance with label design, packaging, and scent customization?
Yes. Our services include:

• Label Design

• Packaging Options

• Scent Customisation

We provide end-to-end support to bring your vision to life.

How are pricing and shipping handled for bulk/private label orders?
Pricing depends on volume, packaging, and customization. Contact us for a detailed quote. We ship globally, and shipping charges/timelines are discussed during the order process.

Product Related Questions

Can Devinez India Essential Oils be ingested?
No. Our oils are for external use only—either diluted topically or in a diffuser.

How are Devinez India Essential Oils extracted?

• Steam Distillation: Most common

• Cold Pressing: For citrus oils

• CO2 Extraction: For enhanced aroma

• Solvent Extraction: For absolutes only

Are Devinez India Essential Oils therapeutic grade?
Yes. They are 100% pure and free from additives or synthetic chemicals.

Are Devinez India Essential Oils organic?
Many are, but not all. Certified organic oils are clearly labeled.

Do you redistill any of your essential oils?
Only when needed. For example, our Bergamot oil is fractionally distilled to remove bergapten.

Usage-Related Questions

Why should certain essential oils be avoided during pregnancy?
Some may affect hormone levels or increase bleeding risk. Always consult your doctor first.

Why are some essential oils not safe for children?
Children are more sensitive because of their thinner skin and developing bodies, making them prone to irritation and adverse reactions. Always use caution and dilute oils properly when applying to children.

Do I need to dilute Devinez India essential oils before skin application?
Yes. Always dilute with a carrier oil to enhance safety and effectiveness.

Policies & Procedures

Do you offer samples?
No. However, we offer free shipping, free return shipping, and a 100% satisfaction guarantee.

What if I don't receive my order on time?
Orders usually arrive in 4–6 business days. If delayed, you'll receive an update by email.

Which shipping partners do you use?
DHL, Speed Post, and FedEx.

Can I return a product if I’m not satisfied?
Yes. Return within 30 days in unused condition for a full refund.

How do I know my order is placed successfully?
A confirmation email will be sent with all order details.

Are there any hidden charges?
No. We maintain transparent pricing.

What is your 100% Satisfaction Guarantee?
Return the product within 30 days for a full refund. See 'Shipping & Returns' for more.

How do I initiate a return?
Email info@devinezindia.com or visit the Contact Us page.

Payment Questions

What payment methods do you accept?
All major credit cards, debit cards, and digital wallets.

Is it safe to use my card on your site?
Yes. Payments are securely processed through CCAvenue.

Can I pay over the phone?
Yes. Call us at +91 9810598102 for assistance.

For further inquiries or to place an order:
📧 info@devinezindia.com | 📞 +91 9810598102